Well, it took more than four days but we finally finished our new install of ARS 7.1 patch 001 and ITSM 7.0.03 with patch 006 and all the related things we could find on the download site. I am posting the list below as a sort of reference for anyone who is contemplating doing the same thing and wonders (as we did) what sort of things need to be installed (we didn't even know about Service Request Management, for example):
ARS 7.1 Patch 001 74 Assignment Engine 7.1 Patch 001 87 Approval Server 7.1 Patch 001 125 Email Server 7.1 Patch 001 136 Flashboard Server 7.1 Patch 001 136 CMDB 2.1 Patch 001 352 Reconciliation Engine 2.1 Patch 001 382 Remedy Link for Oracle 7.0.1 Patch 006 417 Incident Management 7.0.3 1031 9 hours Problem Management 7.0.3 1084 1 hour Change Management 7.0.3 1171 1.5 hours Asset Management 7.0.3 1281 1.5 hours ITSM Patch 006 1310 2.5 hours SLM 7.1 1473 1.5 hours AR Integration 7.1 1473 15 minutes Service Request Management 2.1 1696 2 hours SRM Integration 2.1 1703 30 minutes Task Template 1703 10 minutes ITSM Data Management Patch 9003 1753 1 hour Administrator 7.1.00 Patch 001 5 minutes Remedy User 7.1.00 Patch 001 5 minutes Alert 7.1.00 Patch 001 5 minutes JDK 1.5_0_13 5 minutes MidTier 7.1 (including Tomcat 5.5) Patch 001 5 minutes I also included the number of forms installed on the system once the application install was complete and the time it took for that app to run. All the ARS stuff at the top of the list took about 1 day and the rest took approximately three days. We have two Sun v480 servers with Solaris 9 and Oracle 10g for the app and database and some sort of medium sized Dell servers for the MidTier. The downloaded files and documents came out to 6.1GB. The install (despite being long) went surprisingly smoothly with no obvious errors or problems. Hats off to the development boys and girls at BMC! Oh, and licensing couldn't be easier. -scott philben _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
