Sorry guys, I should have been more specific. We use just the core ARS. We do not use ITSM or any of BMC's canned products.
Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Monday, February 11, 2008 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: User Form ARS 7.0.01 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I agree with John Rosquists response. Use the People form. ITSM 7.0.x has become very specific and you want to minimize the customizations or hire someone intimate with the underpinnings (there are not very many of us around and we are costly). North, South, East and West could be set up using Company. Just allow the people which criss-cross companies to be in each others Company. Gordon M. Frank Remedy Skilled Professional DISA\Verizon FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Monday, February 11, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: User Form ARS 7.0.01 Good Morning All, I am thinking of adding a field to the user form to help with sorting technicians by geographical areas (North, South, East, West....). Does anyone know of any gotcha's with this? Are there any reasons why I should not do this? Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
