Thank Mike, Can you send me the patch 21 whenever you have a chance?
AF On Feb 12, 2008 12:01 PM, Mike Wallick <[EMAIL PROTECTED]> wrote: > I had a very similar issue with 6.3 patch 21 (I've since upgraded to 7.0.1 > ). > > My issue was that plain text emails with attachments had their bodies > stripped once the email was submitted into the AR System Email > Messages form. If I sent an HTML email from my gmail account (with an > attachment), the html body field was populated in the AR System Email > Messages form, but the plain text body was not. Also, with my gmail > account, emails without attachments were processed correctly. > > I don't know if the fix has been rolled up into a newer patch for 6.3, > but the workaround I used (was told to use by BMC, rather) was to > replace the patch 21 emaildaemon.jar file with the patch 16 > emaildaemon.jar file (I went from patch 16 to 21). That fixed the > problem temporarily. I was later provided a "special" patch 21 > emaildaemon.jar file, which functioned correctly. > > If you'd like I could probably dig up the special patch 21 > emaildaemon.jar file that was provided to me. I think I still have it > somewhere. > > Mike > > On 2/12/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Perhaps a setting on your mail server (or your Remedy email user) > > changed, and bouncing the server caused that change to take effect. > > > > Rick > > > > > > On Feb 12, 2008 11:14 AM, Andrew Fremont <[EMAIL PROTECTED]> > wrote: > > > > > ** Hi All, > > > > > > Our AR Email engine worked fine for years on all types of email format > as > > such Plain Tex, HTML..., but after recent rebooting the server, all of > a > > sudden the Plain Text Body field on the incoming AR System Email > Messages is > > empty... there are text on the HTML Body. I just wondering what went > > wrong... There is no change in the email configurations. > > > > > > This issue only happen to the HTML format, there is no problem when > the > > incoming email in with the plain text. > > > > > > Any idea what could have caused this problem? > > > > > > AR Server/ Email Engine 6.3 with patch 20 > > > MS SQL 2000 > > > > > > AF > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
