Exactly the point I made a couple weeks ago, William, with the added point that companies that currently have ITSM 5.x would STILL have to do a complete application replacement, just as if they went to ITSM 7. And since the prospective customers are at least partially already BMC customers, the very valid question is: What's the point of spending $10 to make and sell a flawed $2 product, as opposed to spending $20 to make and sell a $50 product?
Maybe the sweet spot is to re-release ITSM 5.x to those who ask for it, but with only limited support. I can't see a lot of cycles being spent at BMC to do more than that. Rick On Thu, Feb 14, 2008 at 12:17 PM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** I don't know that it's in BMC's best interest to create a "lite" > version of HelpDesk on the ARS platform for several reasons. > > First - the application would be just as scalable as the ITSM suite is now > - the scalability of Remedy has to do with the AR Server, etc, and very > little to do with the application (as long as the code is tight, > particularly indexing and searching). Anyone with familiarity for the > system would buy the lower end version and customize for presumably less > money overall. > > Second - they'd be undercutting the principle(s) of going to a full ITIL > compliant ITSM application. Whether or not you drink the ITIL Kool-aid it's > easy to see that a light application that had a few forms and just took > basic information would undercut the philosophy. The big customers would > have every justified right to say "Umm...why are you pushing ITIL/CMDB on us > if it's not really necessary - your other app doesn't have it". > > Third - pick any medium sized company - which application would they focus > on buying? How would they even know what the right choice was? It would be > a constant battle within BMC to approach the customer with the "small" vs. > "big" product lines - especially when they have the same inherent > scalability and the large product line can be implemented in a "small" way > just by doing Incident Management. > > Just my $0.02. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *john rosquist > *Sent:* Thursday, February 14, 2008 12:54 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: HelpDesk Lite (was: Company Dropping Remedy) > > ** Shawn, > > I think you are right on. Sharepoint is a compelling application. Infopath > is not quite there, but a very good start. > > All that is needed is a flexible business rules engine and bingo! With > 44Billion to toss around, (since yahoo didn'y bite), I sure that can get > there if they want. > > BMC seems to want to reel in all the big fish first, while ignoring the > "middle" market. IMO, Remedy (Corp) worked the otherway around -- the small > fish then bigger fish, and then got gobbled up... > > Sad. > > John > > ----- Original Message ---- > From: "Pierson, Shawn" <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Thursday, February 14, 2008 12:16:09 PM > Subject: Re: HelpDesk Lite (was: Company Dropping Remedy) > > Carey, > > I think that ideally, smaller businesses that want to use ARS (which BMC > doesn't market aggressively enough) should pursue other options. There > are vendors, some that post on here, that provide other ITSM suites that > are cheaper, simpler, and are probably just as good if not better than > the BMC applications. > > What you will probably see in the future is that Microsoft will eat > BMC's lunch on small to mid-sized businesses within the next five years. > We have people in my company that want to get rid of Remedy and go to an > all-Microsoft solution (fortunately, those people don't have that much > sway.) In the end though, you'll see ARS functionality replaced by > Infopath and .NET for more complex development. You'll see their > service management application tied in as part of Sharepoint but already > integrated with MOM as the discovery suite for the CMDB and the alert > system for changes and incidents. Microsoft is pursuing the market from > the opposite side of what BMC is doing, but they'll eventually get the > business you're talking about. > > If BMC started pushing ARS as one of their primary products, I think > they would find a lot more clients. I can build something in ARS in one > hour that would take at least a week for a .NET developer. BMC needs to > advertise the fact that they have a development tool to build web > enabled database-backed applications that can be cranked out much faster > than .NET or Java. > > Shawn Pierson > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Thursday, February 14, 2008 11:07 AM > To: arslist@ARSLIST.ORG > Subject: Re: HelpDesk Lite (was: Company Dropping Remedy) > > Candace, > > So does BMC consider Verizon to be a Small to Medium company? :) Just > kidding. > > > I think the point is that the BMC OOB applications are not targeted > toward that market. > > However, there are other partners (and non partners) that offer > applications built on ARS for any market for a given task. > > I do not know why BMC would expect any existing ARS customer to want > to "move away" from what they already have/know to something that is > (even in the words of the vendor selling both products) "less" > powerful/robust? And then maybe move back to the product they left > "when their needs grow enough to warrant that power/robustness". > > However, we can only buy what they have to sell. If it does not > satisfy, then we have no other choice but to look for something that > will satisfy. With ARS we can either buy an application from another > company or build it yourself. (At least there are options.) I wonder > if there are any other companies out there that could sell you a > "Magic based" application to do Process "X" for your company? > > If BMC does not fill the application need, then I would suggest that > ARS customers turn to other vendors that are filling the need for > them. Maybe it will still be ARS based, maybe not. But that is the > "risk" that BMC takes when they provide no other options to their > customers. (Switching from ARS to Magic or ARS to Oracle Applications > may require the same amount of effort. The customer should consider > all options.) I am sure BMC is aware of this condition. Obviously some > existing (affected) customers will not like the options they have been > given. [ Pay more(ITSM v7), or do more work(switch platforms) and get > less] > > > In short.. I think BMC is targeting "new" customers and mostly "BIG" > customers at that. So the existing and/or smaller customers "get the > leftovers" and may decide that what BMC has to offer is no longer > "good enough" for them. > > > Customer: > Vote with your money. > They will listen, or they will fade away into the distance with > their head in the sand as you move your business to greener pastures. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On Thu, Feb 14, 2008 at 10:41 AM, Decou, Candace M > <[EMAIL PROTECTED]> wrote: > > ** > > > > And if it is Magic based and not ARS based, does that mean an entirely > new > > implementation for my small size client who needs to upgrade from Help > Desk > > 5.6? In other words, no upgrade path from where we are to where we > need to > > go? What will happen to the other 8 or 9 custom applications > currently > > co-residing with the Help Desk app on the same AR server? > > I agree with Daniel - we want and need a Remedy based trimmed down > version > > of Help Desk. Call it lite or low-caloric...I don't care. I just > know some > > of us need it badly. > > Help!! Please - and thanks for listening. > > :) > > > > > > > > Candace DeCou > > > > DOI Remedy Systems Analyst > > Verizon Business > > Office: (408) 371-1112 > > > > Email: [EMAIL PROTECTED] > > > > > > > > Verizon Business - global capability, personal accountability. > > > > This e-mail is strictly confidential and intended only for use by the > > addressee unless otherwise indicated > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ------------------------------ > Never miss a thing. Make Yahoo your > homepage.<http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs>__Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
