I solved this by disabling the chkconfig script and adding a line to run it
with the start parameter in rc.local which runs last in the startup order.

 

J.T. Shyman 
Column Technologies 

  

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, February 13, 2008 9:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using $PROCESS$ and set fields on 7.1 (RESOLVED)

 

** Could it be the run order?  Post the header from the /etc/init.d file
where the run levels and run orders are defined.

e.g.,

#!/bin/sh
#
# named
#
# chkconfig: 2345 15 85


Axton Grams

On Feb 13, 2008 9:18 PM, J.T. Shyman <[EMAIL PROTECTED]> wrote:

** 

Ok, final solution: Don't start ARSystem automatically at startup.

 

I've got a chkconfig script starting ARSystem automatically on system boot.
For some reason, ARSystem started this way doesn't work well with the
$PROCESS$ set fields action.

 

However, if I log in as root and stop/start the ARSystem, using the same
script then the $PROCESS$ set fields actions work.

 

No idea what is causing this at this point, but I've got a solution

 

J.T. Shyman 
Column Technologies 

  

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, February 13, 2008 7:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using $PROCESS$ and set fields on 7.1

 

False alarm. A reboot of the VM brought the problem back.meaning it is
environmental. Back to the drawing board.

 

J.T. Shyman 
Column Technologies 

  

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, February 13, 2008 5:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using $PROCESS$ and set fields on 7.1

 

All,

 

            Patch 001 to the linux version of ARSystem 7.1 corrects this and
it works as expected now.

J.T. Shyman 
Column Technologies 

  

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Monday, February 11, 2008 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Using $PROCESS$ and set fields on 7.1

 

I'm having a strange issue trying to use an external process in a set fields
action on AR 7.1 on Red Hat 4.

 

I've created a simple form with a button and an active link that fires on
that button that does nothing more than a set fields action which includes:

 

$PROCESS$ @@:echo $HOSTNAME

 

This works fine on an AR 7.0.1 Patch 005 server but not on a AR 7.1 server.
The AR 7.1 server tells me there is an error in the set fields action and,
when I converted it to a filter to see if I could get more information, it
turns out the return code on the 7.1 server is 1 and not 0. 

 

I'm using the exact same form and workflow as I exported them from the 7.0
server and imported them on the 7.1 server. I haven't found a defect or KB
entry on BMC's site about $PROCESS$ not working in 7.1 or being fixed in
patch 001. Does anyone have a AR 7.1 server running on Linux that is also
experiencing this?

J.T. Shyman 
Column Technologies 

  

 

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