Kevin's answer is what I was going to say. It is a "feature". A very special one too! I cannot say that I like it, but it is the way OOTB works.
John Rosquist Windward ----- Original Message ---- From: "Moore, Chris" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, February 15, 2008 12:20:58 PM Subject: Re: Notification Preferences in 7 ** Thanks! Did we do something wrong in setting up accounts? Or is this a “feature not a bug”? It seems odd that every user would be expected to have to do this kind of configuration. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer Sent: Friday, February 15, 2008 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Notification Preferences in 7 You either change the system default in the backend form (NTE:CFG-Notification Events) or you dont modify the system preference and each user creates their own preference. When sending out notifications Remedy will look for the user defined preferences first then the system defined ones. Date: Fri, 15 Feb 2008 12:10:35 -0500 From: [EMAIL PROTECTED] Subject: Notification Preferences in 7 To: arslist@ARSLIST.ORG ** Hey everyone When we set everyone up in the system, we set the default notification to email. In each People record, email is selected as the default notification. However, in the Notification Preferences table, every notification is set to Alert, and when I select them I can’t modify them. There must be a place to set it I can’t find in the documentation… Thanks! Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ____________________________________________________________________________________ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
