We are running 7.0.01 patch 5 of Remedy User on Windows. It seems to vary if the file is on the desktop or on a network drive. I have seen it happen in both cases. I have also seen it happen were the user was attached remotely as opposed to locally which worked for him.
"Lammey, Peter A." <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 02/19/2008 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Parameter is Incorrect error message ** Yes. We experienced this issue when attaching a file using the Remedy 7.01 User client Patch 002 on Citrix. Our partner support has asked us if we can try getting the latest patch version of the User client (Patch 006) and see if this is an issue with that client. The error occurs if using the Remedy User client from citrix and if you are attempting to attach a file located on your Client C: drive (or C dollar on Client(C:)) The only workaround we found was to put the file you are attaching on a network drive or change it to use the UNC path (ie. your machine name and then c dollar). Out of curiosity, what patch level is your User client on Citrix if you are noticing this error from Citrix? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, February 19, 2008 12:48 PM To: arslist@ARSLIST.ORG Subject: Parameter is Incorrect error message ** Has anyone seen "Parameter is Incorrect" when trying to add an attachment to work info? I have had several users on and off complaining of this error. We are using ARS 7.02 and ITSM 7.02. Thanks! Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
