If the server is set to something other that Administrator, then Demo may not be an explicit member of that group.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Wednesday, February 20, 2008 6:52 PM To: arslist@ARSLIST.ORG Subject: Re: Filter logging in 7.1 My issue here is I was logged in as Demo - why Demo should have problems with logging. > ----- Original Message ----- > From: "LJ Longwing" <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Subject: Re: Filter logging in 7.1 > Date: Wed, 20 Feb 2008 18:40:15 -0700 > > > Thank you Carey...I was beginning to think I was the only one that > knew that you had to be EXPLICITLY listed as a member....I can't tell > you how often I must change the server from 'Public' to something else > because someone thinks you can set it to public and have everyone do > it....if you set it to Public, then you need to add public to your > group list to be able to client side filter log...I have normally > created a 'Logging' group and set the server to that group and then > added those people to that group if I want them to be able to log...:) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Wednesday, February 20, 2008 6:07 PM > To: arslist@ARSLIST.ORG > Subject: Re: Filter logging in 7.1 > > v7.1 ... > > Login to the AR User tool as an Administrator. > Navigate to the : "AR System Administration Console" ( from the "Home Page" > Application List field) Then navigate to: > --> System (from the Vertical Nav bar) > --> General > --> Server Information (Item) > > Then that opens the form "AR System Administration: Server Information". > > On the Log Files (tab) the field 'Client-Side Logging Group:' value is > the group that the user MUST be an explict member of. > > ( In versions prior to v7.1 this was in the admin tool. It is not > there > anymore.) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > ----- Original Message ---- > > From: Atul Vohra <[EMAIL PROTECTED]> > > To: arslist@ARSLIST.ORG > > Sent: Wednesday, February 20, 2008 2:17:02 PM > > Subject: Filter logging in 7.1 > > > > ** Hi All, > > > > I was trying to do AL and filter logging from 7.1 AR client - but > > did not log the filter calls. I was logged in as Demo and after > > further reading found that something has to be enabled on the server side. > > > > Can someone please clarify what has to be done so filter logging can > > be done from the client tool. > > > > Platform: ARS 7.1 on Solaris, Oracle 10g > > > > Thanks > > Atul > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
