All, I have a process in place to where certain emails are forwarded to our server email from another account. Based on the TO information, I have a filter that picks up this email and creates an Incident. I am currently setting the Body of the email into a description field that is 5000 characters long.
If by chance, the Body of the email is >5000 chr, the email engine submits a record to the Email Error Log that says: MessageType: 2 MessageNum: 306 MessageText: Value does not fall within the limits specified for the field AppendedText: (Maximum length - 5000) : TTS:HlpDskTkt : Description Message will be deleted without logging in email messages form because there is an error on submit. And, obviously it deletes the Email record. Is there any way for me to capture who the email was sent From, contents of the email or anything so that I can at least send an email back to them letting them know the incident was not submitted and they need to shorten the email? ARS 7.0.01 patch 002 Oracle 10gR2 Thank you! Amanda _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
