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Anne, have a look at what data you have in the SHR:ARDBCFields form. This form defines data mapping between underlying application forms and the overview console list data. It is quite likely that there is no data mapping for the Assignee field. You can check this by running search on the SHR:ARDBCFields form for entries where Vendor Field ID equals to 1000000218 (assignee field ID). New entries can be added to this form to define mapping for missing applications (Incident, Change etc.) You then need to restart the plugin process on the server (or the whole Remedy server) for changes to take effect. Hope this helps. Jiri Pospisil LCH.Clearnet -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ramey, Anne Sent: 25 February 2008 21:47 To: arslist@ARSLIST.ORG Subject: Adding Assignee column to Overview Console ** I am using AR 7.0.1 on Linux with ITSM 7.0.2 Patch 4. When I try and add the "Assignee" column to the Overview console, it is only populated for Problems and Known Errors. The "Assignee Group" is never populated. I'm sure this has something to do with the way SHR:ARDBC_OverviewConsole runs it's query. I would think, since these two fields are on the common area of SHR:ARDBC_OverviewConsole and aren't in the Problem only area or anything like that, that they would be populated for any type of request. Am I way off base or might there be a bug in the query? Anne Ramey __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
