Great idea, thanks! Thanks,
Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fritz Cornelissen Sent: Tuesday, February 26, 2008 7:44 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive Hi Gary, The best thing is to switch on you filter logging while running the archive. Then we can have a better idea what is actually happening. Kind regards, Fritz -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: 26 February 2008 03:29 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive Hey Fritz, thanks for the response. The tickets don't seem to be duplicating. I'm checking them, they are in the original form, but not in the archive one. I'm not using ITSM, these are all custom remedy applications, so I don't think that HPD filters would apply. I don't understand how filtering against $USER$ = "AR_ARCHIVER" will affect the archiving process, could you please help me understand this? My archive criteria are as follows: ( 'Create Date' < ($DATE$ - (86400 * 400))) AND ( 'Status' = "Closed" ) And I plug that directly into the user tool and it finds 14,581 tickets that have not archived. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fritz Cornelissen Sent: Tuesday, February 26, 2008 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive ** Hi, I think we may need to add AND $USER $ != "AR_ARCHIVER" in the filter qualification as well. If the incident is related to another incident then we need to find out How is it related to the other incident? Is it a duplicate or is it the original? Please add the AND $USER$ != "AR_ARCHIVER" in filter HPD:HPD-DO_NOT_REMOVE_02 and check if the archiving works or not. If it still does not work please provide the filter logs during archiving. Kind regards, Fritz ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: 25 February 2008 03:24 PM To: arslist@ARSLIST.ORG Subject: Archiving: some tickets won't archive I have about 1400 tickets that will not archive. They meet the criteria. I copy the search criteria from the archive properties and plug it directly in. They just will not archive. Do they some how get flagged to tell remedy they've already been archived? My archive process did fail in the middle of trying to archive once, so that might have messed things up. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
