Since you're already a BMC customer, you may wish to ask this question of your BCM sales representative. BMC has several solutions that can help you on this subject. Specifically, ask about "Service Automation" and "Run Book Automation (RBA)". Because they are BMC solutions they also have the added benefit of leveraging your existing CMDB and ITSM implementations. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Payne, George Sent: Wednesday, February 27, 2008 1:52 PM To: [email protected] Subject: OT:Suggestions for Tool to automate/document task management workflow ** Dear Listers, Current Environment: ARS 7.0.01 P05 on AIX 5.3 Mid-Tier 7.0.01 P05 on separate AIX 5.3 Oracle 10g Database on a third AIX 5.3 ITSM 7.0.01 P05 - Asset, Change, Incident, Problem, and Service Level Management CMDB 2.0.1 not patched My management team is very interested in finding a tool to help with our implementation of ITIL and Best Practices. The best possible solution would help us focus on the Best Practices or Industry Standards for "common tasks" such as standing up new servers, decommissioning items from Data Center and moving items within the data center. This tool would help us both document our current "workflows" (preferably by loading task group templates that have already been created in Change Management) and allow us to compare and contrast that to Industry Standards as well as plan future improvements. Is there anything out there like that already? Thanks, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
