Warren:

I'm not completely sure about this, but isn't the Server= parameter supposed to 
be the ARS name of the server (eg, the name that shows in the lower right when 
using the WUT)?  This would preclude using ...edu at all (unless that's the 
actual ARS name of the server).

FWIW,
--Phil


----- Original Message ---- 
From: Warren Baltimore <[EMAIL PROTECTED]> 
To: arslist@ARSLIST.ORG 
Sent: Thursday, February 28, 2008 11:21:34 AM 
Subject: embedded URL problem 

** 
I've spent the last couple of hours pounding my head against a brick wall. I've 
checked the KB's and the arslist archive without luck. Here's the situation: 

Windows 2000 Advanced Server running IIS 
ARSystem 7.0.1 Patch 5* 
Mid Tier 7.0.1 Patch 1* 

Internet Explorer browsers. 

We have a filter that sends out notifications with the URL to the tkt embedded 
in the message. The URL looks like this: 

https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTest&server=INGRAHAM.dom.washington.edu&eid=000000000000008
 

The problem that we are having is the Server Address. 
ingraham.som.washington.edu is correct, but when the system builds the url, the 
second Server name INGRAHAM.dom.washington.edu is taken from the actual machine 
name. That is the issue. Even though the machine that it is on is INGRAHAM.dom, 
the mid tier is insisting on the following to actually get you to your tkt.: 

https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTest&server=INGRAHAM.som.washington.edu&eid=000000000000008
 

Anybody know how I can get the URL to be created using the som instead of dom 
without changing the actual server and domain name? 

Thanks! 
-- 
Warren R. Baltimore II 
Remedy Developer 
UW Medicine IT Services 
School of Medicine 
University of Washington 
Box 358220 
1325 Fourth Ave, Suite 2000 
Seattle, WA 98101 

The opinions expressed in this e-mail are in no way those of the University of 
Washington, or the State of Washington. They are my own. 
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