Hello List – I’m having an issue with the e-mail engine. Our help desk keeps sending me examples of Remedy e-mails where it has mixed to contents of 2 records.
For example, the notification filter references $Request ID$ in the subject line and also references $Request ID$ in the body of the message but occasionally (not often) they are different numbers. Other fields may be mixed as well. Sometimes it sends to the wrong person.It appears that sometimes the e-mail engine is mixing the contents of 2 different tickets. I have been unable to recreate the error and the error logs are clean. Has anyone else seen this behavior or is there a setting I can check? Thanks! Chris Blue CHEP Orlando FL ENV: ARS 7.1 no patch Email 7.1 patch 1 (same server) Windows 2003 (MS Exchange env) Oracle 10g _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
