I have seen this issue before and it was a known problem with certain versions of remedy client accessing certain versions of OLE automation server on the client side. You didnt mention the version of remedy client and patch #. I believe this issue was resolved with version 7.0 and above.
On 29/02/2008, YHK <[EMAIL PROTECTED]> wrote: > > ** Hello Listers! > > I have a single user who is having issues with an AL that uses OLE to > prepopulate an email with some data from HDP:HelpDesk. No one else has > issues with this workflow and it works fine as well as myself. I ran an AL > log on his client and this is what shows up in his logs when he the OLE is > called: > > <ACTL> 2: Automation > <ACTL> Execution of Invoke failed - Error fetching the > requested interface object. > > The user is running same version and patch client as others as well as > Outlook(2003). I tried clearing his cache for HPD:HelpDesk and that didn't > work. > > 2 differenences to note is he is on XP Home and he is using RPC to get his > mail instead of talking directly to the mail server. > > If there are any settings in outlook I should check or if someone knows if > there are any issues with OLE with Outlook on XP Home or maybe using RPC, I > would be greatful for any insight. Thank you in advance. > > Best Regards, > YH > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
