Hi Elmo,
>From your email it looks like you have had to place staff in the Administrator group to allow them to use the Remedy Application Configuration console. If this is the case it is because Remedy never got the permissions correct for the console to allow the role of APP-Administrator to run it. On all versions of ITSM up to and including version 6 they never sorted this out and took the cheap and easy solution to advise all people who raised it as an issue, to put people in the full Administrator group. The solution is to get the module to work for APP-Administrator which isn't difficult. Just go through it with two logins, one as a full Administrator and one as APP-Administrator and fix all the permission issues. Once this has been done you will need to give APP-Administrator write access to all the fields in the User and Group form and it should then work as designed. Finally take Administrator away from those staff who do this work and you should be ok. This is the only correct solution to your problem that I know off and is the first work I would undertake after installing and patching these products. It was about two days work. Brian Bishop Goldstag Consultants Ltd Tel: +44(0)7973 746832 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gentry, Elmo - Raleigh, NC Sent: 05 March 2008 16:02 To: arslist@ARSLIST.ORG Subject: Separation of Duties ** Overview: I need to separate the Admin permission (creating Forms, AL's, Filters, everything in the admin tool, etc) from everything in the Configuration Manager console (CTI's, Location, Groups, etc). I need to duplicate ALL of Configuration Manager console actions with a non-Admin, Sub-Admin like permissions. Any thoughts or suggestions? Preferable easy thoughts and/or suggestions. J Currently running ITSM 5.6; Problem, Change and Asset. ITSM 7 is not really an option at this time Thanks, Elmo Gentry Remedy Application Development Business Systems Analyst United States Postal Service 4200 Wake Forest Rd Raleigh, NC 27668-9000 [EMAIL PROTECTED] <http://blue.usps.gov/> United States Postal Service Logo with Eagle __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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