I can tell you from experience you want to be very careful with this and try to consolidate service targets and then use reporting to quantify the results.
For example - if you have a 8-hour resolution time for email inbound Incidents for one group and a 8-hour resolution time for phone call for another group you're best off doing 1 Service Target and then doing reporting on the results based on the incoming contact medium. That is of course a simplistic example but you would want to do this as much as possible - keep the service targets broad and the results reportable. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Tuesday, March 11, 2008 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: Service Level Management ** Frans, I would be surprised if there is a max, however managing a large number of them could be an issue. hbr On Tue, Mar 11, 2008 at 1:30 AM, Ferreira, Frans F <[EMAIL PROTECTED]> wrote: ** Hi All on List What is the maximum number of Service targets that can be created in the SLM Module? Regards Frans Ferreira ________________________________________________________________________ __________________________________________________________ Standard Bank Disclaimer and Confidentiality Note This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Standard Bank Group Limited and/or its subsidiaries ("the Group"). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Group. The Group accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. The Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group Limited visit our website http://www.standardbank.co.za <http://www.standardbank.co.za/> ________________________________________________________________________ __________________________________________________________ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
