Location: Austin, TX
Full time permanent position BMC Remedy Action Request System 7.0.1 Remedy developer/administrator(s) for client Remedy system. Applicant should be able to provide administration of Remedy people, locations, categorizations, and groups in a 7.x system. This person should be able to design, develop and/or re-engineer Remedy objects such as workflow and forms. The position requires that the applicant understand customers' requirements and can provide solutions by tailoring Remedy. A successful candidate must also have a strong technical background with a good understanding of data and data sources, focusing primarily on relational data structures. Applicant must be comfortable with the upgrade/patching process in Windows environment. Familiarity with the ITSM 7.x suite (BMC Remedy Incident, Problem, Change, Service Level, CMDB (2.x), and Asset Management applications) is essential. Experience with Microsoft SQL Server is preferred. The administrator should possess knowledge of integrations between the Remedy system and asset discovery software, monitoring software, and other IT service management systems. Foundational knowledge of IT Infrastructure Library (ITIL) processes is also important. The administrator needs to have strong communication skills, deep business process knowledge, and excellent technical skills. The administrator also needs to have sturdy problem determination knowledge and experiences in the IT field. ** Applicants must be able to pass a criminal history background check- Class B misdemeanor and above will not be considered** Please contact me off list for more information/questions. Chris Moore _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
