THANK YOU VERY MUCH!!!!!!!!!!!!!!
On 3/17/08, strauss <[EMAIL PROTECTED]> wrote: > I created one for Pending and one for In Progress. You have to create > the events, then event records, then notifications corresponding to the > events, then filters to fire the notifications. Here is how I documented > doing it: > > Add Customer Notifications for Status = In Progress and Pending > o Add new Notification Events to field attributes in > NTE:SYS-Define NT Events > * Requester Incident In Progress - 11001 > * Requester Incident Pending - 11002 > o Create corresponding new records for these notification events > in the same form under Incident Management with the Support Staff Event > marked as No. > o Copy to New from HPD-INC-CustomerReOpenNT in SYS:Notification > Messages and edit the notification texts as well as the Description > (filter name) > * HPD-INC-CustomerInProgressNT > * HPD-INC-CustomerPendingNT > o Copy and edit filters to fire the new notifications (probably > copied NTCustReOpen) > * +HPD:INC:NTCustInProgress_853_Chk > * +HPD:INC:NTCustInProgress_854_SetTag > * +HPD:INC:NTCustPending_853_Chk > * +HPD:INC:NTCustPending_854_SetTag > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Monday, March 17, 2008 10:33 AM > To: arslist@ARSLIST.ORG > Subject: Question: Incident Pending Notification > > In the previous version of Help Desk the user would get a notification > when the ticket went into Pending. > > I have noticed this is no longer the case. > > I was looking at SYS:Notification Messages, but I don't see any > notification event for notifying the customer on their status change. > > Has anyone done this? > > I'm currently using ITSM 7 patch 6. > > Thanks. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
