Update .... according to 1, 2, and 4 are working as DESIGNED. BMC said if you made a mistake CANCEL the Change and recreate it. Item 3 is fixed in patch 7.
Ty On Mon, Mar 10, 2008 at 11:16 AM, T. Dee <[EMAIL PROTECTED]> wrote: > Just an FYI - I found some defects with Change / Task and wanted to > let you know. I am logging this with Remedy and when I get the defect > number I will provide you with it. > > 1. When I create a Change by selecting a Template that includes a > Task(s), then I enter the Requested By and Requested For and save the > Change record you will see that the Requested By and Requested For > information did NOT updated the Task(s). > > 2. When I create a Change without using a template, then I enter the > Requested By and Requested For information and then select my Task(s) > and save the Change record you will see that the Requested By and > Requested For updated the Task(s). > > 3. When I create a Change by entering the Requested For and Requested > By, then I select a Template that includes a Task(s) and save the > Change record you will see the Requested By and Requested For > information updated the Task(s). However, you will see the Requested > By Department and Organization are the SAME as the Organization. The > Requested For appears fine. > > 4. When I modify a Change and modify who the Requested By and > Requested For are, you will see that the changes do not update the > Task(s). > > Hope this helps. > > Ty > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
