Classification: UNCLASSIFIED Caveats: NONE ITSM 7.0.2 (Patch 6) on Windows: With respect to Approvals, I have looked at documentation until my eyeballs hurt, and I can't find the answer to these two questions.
1. I want certain change approvals to run ONLY with certain CTI (Tier 1/2/3) values - not with EVERY change request. The approvers should come from the supervisors of the default Support Group responsible for the CTI. I don't see a place to specify this. 2. What the heck to the out-of-the-box approval processes mean (AP:Administration form)? At least, how could I map them to my company's processes to work the way we need them to? Sorry for the ignorance. Michael W. Luttmann Sr. Remedy Developer Fort Carson DOIM Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
