Just an FYI to those of you who use the User Tool and use ITSM 7.0. If you try and use the Send To, Mail Recipient feature you will see that the subject line of the email refers to a different Change, Incident, Problem, etc. number then the record you are on (which ever one you are using).
According to Remedy this is NOT a Defect. Remedy said the Send To, Mail Recipient feature is grabbing field 1 (Request ID). However, the modules do not use field 1 Request ID, thus NO MATCH. Remedy says there is a RFE open for this. :-( _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
