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ARS 7.0.01 P05 AIX 5.3 ITSM 7.0.01 P05 ORACLE 10g also on AIX Ok...this is kind of the turn around to all the problems that we used to have trying to send attachments successfully with previous versions of the ARS! We chose to disable the Notification Engine configurations for Incident Management in favor of a nice set of NOTIFY FILTERS that use a set of email TEMPLATES. The trouble is, the Notification Engine Filters are still pushing the WorkLog attachments into the AR System Email Association even when I don't want them to! I've tried leaving the Attachment out of the list of fields that are being sent. I've tried setting the Attachment field to not be PUBLIC so that it shouldn't be sent with email. The Attachment field is NOT a part of the email template. Here's the truly whacky thing about it to me....in the Incident Management system, they've gone to a lot of trouble to allow us to mark a WorkLog entry was PUBLIC or INTERNAL and the default is "Internal"... So why does it insist on popping out the ATTACHMENT with the email??? If it's supposed to be "Internal" it shouldn't go out on the email to the customer. Has anyone run into anything like this? I'd rather not send out any attachments (at this point in time) than take the chance that I'll send the wrong thing to someone... Thanks in advance, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
