Hi Thomas, Hey thanks.....will try out tomorrow on my UAT server and will check for the changes.......will let you once done..............
Regards, Amey Bhosale On 4/1/08, Thomas Bean <[EMAIL PROTECTED]> wrote: > ** > Amey, > Yes, this will most likely be an issue at each DST change until the related > patches have been applied. > > According to BMC, all of the related DST patches (OS, Java, and ARS must be > applied). Refer to > http://documents.bmc.com/supportu/documents/87/90/68790/68790.pdf > for more detailed information. In particular, this paragraph from the patch > documentation sums it up quite nicely: > > In addition to any BMC-provided patches, the native operating system and > third-party application (including application servers, web servers, > databases, and > Java) patches for DST must be applied to each system. To find out whether > patches are needed and how to obtain them, contact the product vendors. > > There is also an entire section in the document that lists some of the > possible problems that will occur if the AR Server and Mid-Tier are not > patched, such as: > > Display of date/time information in a BMC Remedy Mid Tier web client will be > off by one hour if performed between the "old" DST window and the "new" DST > window (for example, between March 11 and April 1, 2007, or between October > 28 and November 4, 2007). > Functions performed by the mid tier (for example, active links) for web > clients will be off by one hour if performed between the "old" DST window > and the "new" DST window. > Custom Java applications that use the utilities provided by the Java API to > do date-time calculations will be off by one hour if performed between the > "old" DST window and the "new" DST window. > > So, if you decide to patch only the OS and Java, the results will likely be > unpredictable at best. As such, my recommendation to you is to upgrade your > AR Server and Mid-Tier to at least version 6.3 Patch 21, if at all possible, > along with any additional patches to the OS, Java, web server, database, > etc. It will be a headache to be sure, but it will be a worthwhile effort, > IMHO. > > Kind regards, > > Thomas Bean > > ----- Original Message ----- > From: "AMEY BHOSALE" <[EMAIL PROTECTED]> > Newsgroups: gmane.comp.crm.arsystem.general > To: <arslist@ARSLIST.ORG> > Sent: Monday, March 31, 2008 5:31 PM > Subject: Re: DST Problem for Server in EMEA > > > Hi Thomas, > > > > Thanks for the details...but would like to ask you that our AR System > > Server will mainly pickup the files from Java and OS for to work it > > over midtier.So if we directly update the the Java and OS files wont > > if be possible. > > > > And if we dont apply the patch wont it affect the users next > > time..........so there needs to be some solution to overcome this > > issue. > > > > So managing these changes to US DST requires updates to the underlying > > JVM and OS being used by WLS > > > > WebLogicServer <-> Java Virtual Machine <-> OS. > > > > Correct me if i am wrong............... > > > > Let me know your views on this and what can be the best possible solution. > > > > Warm regards, > > > > Amey Bhosale > > > > > > > > On 4/1/08, Thomas Bean <[EMAIL PROTECTED]> wrote: > >> ** > >> > >> Hello Amey, > >> This is from > http://webexhibits.org/daylightsaving/b2.html: > >> > >> > >> When we change our clocks > >> > >> Most of the United States begins Daylight Saving Time at 2:00 a.m. on the > second Sunday in March and reverts to standard time on the first Sunday in > November. In the U.S., each time zone switches at a different time. > >> > >> In the European Union, Summer Time begins and ends at 1:00 a.m. Universal > Time (Greenwich Mean Time). It begins the last Sunday in March and ends the > last Sunday in October. In the EU, all time zones change at the same moment. > >> > >> So, if the issues just started appearing today, then I would guess that > it had something to do with the UK-based server switching to DST yesterday > (March 30th), and the fact that DST would not be in effect in the US until > April 6 this year, if the pre-2007 DST rules were still in effect (prior to > 2007, the DST start date in the US was set to the first Sunday in April). > >> > >> So, if you don't apply the patch to your server, then I am guessing that > the issue will probably only affect your users this week. After April 6, > I'm guessing everything should be back to normal. > >> > >> As for loading only the OS or Java patches, and leaving the AR Server > unpatched -- this will probably *not* work. See the earlier message from > David Easter dated March 12, 2008 under the subject "Re: DST update..." for > more info (message is attached). > >> > >> HTH, > >> > >> Thomas Bean > >> > >> ----- Original Message ----- > >> From: "Amey Bhosale" <[EMAIL PROTECTED]> > >> Newsgroups: gmane.comp.crm.arsystem.general > >> To: <arslist@ARSLIST.ORG> > >> Sent: Monday, March 31, 2008 3:56 PM > >> Subject: DST Problem for Server in EMEA > >> > >> > Hi All, > >> > > >> > We are currently working on ARS 6.3 Patch 12 and Midtier 6.3 Patch 13 > on SunOS 5.8 with a Solaris based server and having a problem with the > users in North America with the DST (Day Light Saving) changes.As per my > knowledge DST changes every year and from the year 2007 there has been a > change where the DST change occurs second Sunday of March and ends in > November. > >> > > >> > We obeserved today that many of our users in North America are having > problem with the Date/Time Field as they seem to have one hour lagging > behind the server time which is in UK (EMEA) > >> > > >> > I do know that we have a Patch 21 for this but also heard that instead > of installing Patch we can directly add the Java files into the Java > Directory which will take care of that. > >> > > >> > Can someone please help me out on this...as we are having a major > issue. > >> > > >> > > >> > Warm Regards, > >> > > >> > Amey Bhosale > >> > > >> > > >> > > >> > > >> > > >> > --------------------------------- > >> > Forgot the famous last words? 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