It would be helpful if you could copy and paste your errors for us.
This may seem odd, but I have seen a case where the extensions folder was not included with the extension loader. And it will run without that folder. Obviously this will cause issues such as you are seeing. As for the licensing, if you are running 7.1 you shouldn't need to enter the hosted. It's in the top right corner. Click Add New, select AR Server and enter your Key and Expiration date then save and you should be good to go. HTH Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Tuesday, April 01, 2008 7:43 AM To: arslist@ARSLIST.ORG Subject: User Tool can't see the server..??? ** I think I have our test 7.1 system installed but keep getting two "errors". When I install the asset manager, I get a message about an error loading extensions. I run the extension loader which seems to run successfully but when I rerun the asset manager the error is still there. It doesn't give either an error number or any other useful information. Any suggestions? The second "error" is a bit more puzzling. I can go into the admin tool and see the server, forms, etc. with no problem. However, when I go into the user tool and want server information it shows an error that seems to indicate it can't find the server. One more thing..I've gotten the trial licenses to test wth, but am not sure what information goes where..for example, is the "key" field the "HOST ID" or the "LICENSE" field in the trial license email. I've tried a lot of combinations but really don't know if it's working or not - we get an error for the ARServer license but it still seems to register it. Thanks for any directions that anyone can point me in to resolve these issues!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
