Katherine, Having these values missing in the Member List field is definitely a problem that caused the Approval process to fail.
The safest way to fix it - by removing and re-creating your few approvers from the person's profile role. However, it could also be done in the AP:Role record directly if you feel comfortable. Igor From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Wednesday, April 02, 2008 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Help with Change Management ** I checked the list and it is empty. I saw this before but I cannot add names to it. I am guessing my approvers should be inthis list huh. On 4/1/08, Model, Igor [ITSUS Non J&J] <[EMAIL PROTECTED]> wrote: ** Katherine Check the Member List field of the AP:Roles form if the manager's id was also deleted from that list. Igor From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Monday, March 31, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Help with Change Management ** I am not really well versed with this product. Of Course huh. Someone who doesnt know anything. On 3/31/08, T. Dee <[EMAIL PROTECTED]> wrote: Have you checked the Approval Process Configuration and Approval Mappings. Ty On 3/31/08, Katherine Hoffner <[EMAIL PROTECTED]> wrote: > ** This is with all the NEW changes. > > > On 3/31/08, T. Dee <[EMAIL PROTECTED]> wrote: > > > > Is this with "current" Changes or NEW Changes? > > > > Ty > > > > > > On 3/31/08, Katherine Hoffner <[EMAIL PROTECTED]> wrote: > > > ** > > > Hi all, > > > > > > I have a problem with my change requests. One of our managers left and > his > > > name was deleted from the system. I am not sure if this had anything to > do > > > with the issue but it did happen after his removal. Anyway we have a > new > > > manager and I added her to the all Approvals list. Our CTI'S are set up > as > > > ALL. We do not have individual approval for different CTI's everything > is > > > approved by 4 people. Anyway I cannot get the approvers up to the > current > > > signatures line under the Approvals tab on the change request so none of > my > > > approvers can actually sign off the change request. All of my change > > > requests are staying in the pending approval state. > > > > > > Running ARS 6.3 > > > > > > > > > -- > > > Katherine __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the > Answers > > > Are" html___ > > > > > ________________________________________________________________________ _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> > > Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" > > > > > > -- > Katherine __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers > Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" -- Katherine __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
