Thank you Eli. I'll give it a go. Have a great day, Lou
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Monday, April 07, 2008 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Reopening a Closed Change Ticket Lou, Open the form SYS:Status Transition rules - in here there is an entry that controls all status changes. I took the entry for Application Manager where 'From Status' - 'To Status' = "Completed" - "Implementation in Progress" and set the record to offline. However, you need to be careful when doing this because there is a lot of workflow around approvals and tasks. I built workflow so that if a change is moved from Completed to any previous status the task and approval functionality is locked down. Cheers! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Monday, April 07, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Reopening a Closed Change Ticket Good Afternoon Everyone, I've got a real simple question today, at least I hope it is simple. I need to reopen a Change Management Case which was automatically set to a Closed status when all its tasks were closed. In older versions I was always able to reopen tickets as the admin of the system, set the status back to Scheduled, but it looks like that functionality might be locked down in this version. Any ideas? We run a Window Shop w/Server 2003 MS SQL 2005 & AR apps, v7.0.1 Patch 006. Thanks, Lou ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
