Gary, try these steps and let us know the results.

 

First off, check to see if the Apache/Tomcat service is running. There
should be a windows service or, depending on the version of Tomcat, an
application you can find in the start menu.

 

Second, by default it should run on port 8080 so try going to
http://<server>:8080/arsys and see if you get the login page. If so try
http://<server>:8080/arsys/shared/config/config/jsp

 

 

--- J.T. Shyman

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, April 07, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier help

 

I have installed Mid-Tier with IIS6 and Tomcat.

 

I go in and try to open my config.jsp page, and it gives me the "Page cannot
be displayed" error.

 

Do I need to go in and tell IIS where my website is loaded, or maybe set an
alias? I installed Mid-Tier in the default C:/Program Files/AR System/Mid
Tier folder.

 

I also went into ISAPI filters under Web Sites in IIS and told it .jsp to
open with TomCat.

 

Win 2k3 32-bit

Remedy 7.1

Mid-Tier 7.1

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

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