Restarting the service did the trick. I wonder what caused it. Thanks Norm.
Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Tuesday, April 08, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Admin Tool Connection Problems Not yet. I'll have to wait till after hours to do it but I will certainly try. Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, April 08, 2008 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: Admin Tool Connection Problems I *think* this indicates some sort of problem with the data dictionary--if my memory serves me right. Have you tried restarting the MS SQL service and the Remedy server service? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Tuesday, April 08, 2008 8:15 AM To: arslist@ARSLIST.ORG Subject: Admin Tool Connection Problems ** Hi List, Just yesterday I tried to login to our remedy server using the admin tool and go the following: "ARERR [93] Timeout during data retrieval due to busy server -- retry the operation." However, I can connect with the user tool (as can all other support staff). Myself and another admin can't connect using the admin tool. MS SQL 2005, ITSM 7, ARS 7 patch 003, user/admin tool patch 3. TIA, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
