Thanks for this direction Davin - I'm sure this will come in handy. Does anyone else know if BMC publishes a comprehensive forms/fields definitions for ITSM?
Julie Davin Lindner-Green <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 04/11/2008 06:21 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data dictionary? forms and field definitions, ITSM 7 Yes, BMC has one for download, although it is not an exhaustive description of every form and field, it is still important for understanding some of the conceptual data relationships. On the BMC support site, under Product Documentation, then for the BMC Remedy Service Desk 7.0.3 application, look for the document titled: (White Paper) BMC Remedy IT Service Management 7.0 Architecture If you want to understand CMDB classes and relationships, then you will probably want to look at the HTML documentation that ships with the CMDB product itself. Hope that helps, Davin Davin Lindner-Green [EMAIL PROTECTED] Office: +1.303.948.1014 Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions ** www.raptek.com ** ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Friday, April 11, 2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Data dictionary? forms and field definitions, ITSM 7 ** Are there docs available that have ITSM 7 forms/fields definitions? Thanks, Julie [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
