When you create an Incident Template and you set the Impact and Urgency it automatically sets the Priority and Weight - works fine. However, if you change your mind later and select (clear) from the Impact and Urgency pull down it does NOT clear the Priority and Weight.
The defect number is: SW00293048 Ty _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
