We are also using prefetch, which I like a lot now in MT 7.1, but we keep seeing that memory grow to the max tomcat setting. We are on tomcat 5.5.17 so an upgrade sounds like it is in order. Another tricky thing we have going on here is that we have RKM 7.2 running on the same box.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, April 21, 2008 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Server issue? ** Server has 12 gb; mid-tier tomcat is set to 1536 - the 32-bit tomcat will not run at all if you set it to 2048. Kinetic tomcat is default settings, I believe. When I look at processes mid-tier tomcat is using 718,640 peak and Kinetic tomcat is using 212,596 peak, and they are fluctuating since they are being used. I don't recall seeing the mid-tier tomcat use much more that 7##,### even when I am running a full persistent prefetch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Monday, April 21, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Server issue? ** Christopher, How much memory do you have on the server to allow yourself to set initial and max to 1536? We have been wrestling with tomcat crashing some point after tomcat5.exe reaches the max. Mike ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, April 21, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Server issue? ** I found a working setup for R2 x64 last year, where I installed tomcat with mid-tier 7.1 and then set the service to run under a domain account that was added to the local power users group. I was already doing this on my non-R2 development mid-tier server, so maybe I just lucked out when I replicated the setup on the R2 production server. You would need to add that account to the tomcat-users.xml file with a role of manager, too. Permissions to run services appear to be tighter in R2, although the tomcat instance installed in the Kinetic Apps directory - 5.5.20 - which all the Kinetic applications are using, has never had any problem running under the LOCAL SYSTEM account's default permissions. I also had problems with mid-tier 7.1.x installing tomcat in \Program Files\ instead of the correct location \Program Files (x86)\ but you won't see that unless you are on x64 - it is not an R2-specific problem, I don't think. That still is not fixed in 7.1.00.002, which still installs tomcat 5.5.17 but frequently refuses to run with it. BMC Support had me manually install tomcat 5.5.26, which solved both the incorrect path for installation and whatever was going wrong with the patch 2 mid-tier. I still run the service under the domain user account with local power user permissions, and open the ports in the firewall (8080 and 8443). With 7.1.00.002 you have to be on java 1.5.0 - I installed 1.5.0_14 - and give it a nice chunk of memory if you will be using the persistent cache (an absolute necessity with ITSM 7). I have it set to 1536 initial and max and thread stack size 3000. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Monday, April 21, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Windows Server issue? ** Has anyone run into any problems/issues when installing MidTier or Tomcat on a Windows 2003 R2 server? I've tried various combinations of JDK and Tomcat but the Tomcat service starts and then stops right away.... Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
