In ARS v7.1, is there any way to limit who can view an Incident or Problem, according to it's Operational Categorization...?
In other words, if an Incident has an Op Cat where tier 1 is "Audit", we'd like only certain users to be able to actually read or modify that ticket. We've thought about using multi-tenancy, but we'd have to invent a pseudo company that would really be used for this other purpose. And we'd like to avoid customization if possible... I'm certain it could be done with workflow, but I wanted to be sure that there wasn't something already available before we considered that. Any ideas...? Thanks -- John Chapin ----------------------------------------- The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please "reply" to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
