We had this problem for a LONG time with a release we were working with....after extensive troubleshooting I determined that it was an issue with two of our Filters that both had web service calls in them that the import didn't seem to like....I found that if I imported everything in my def except the Filters, I wouldn't get the error, I even had a list of which filters had been added to the def when it started, if I imported everything except those, I didn't get the error, if I imported just those, I didn't get the error, but if I imported some combination of filters (never was able to quite determine the exact mix) then I got that error, but unlike you, I was never able to determine any problems associated with the error, so I eventually ignored it and never saw an adverse reaction from the system...I'm curious if you are able to replicate the same thing (skip the filters and see if you get errors, then try just portions at a time to see if the portions import properly)
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, April 29, 2008 6:48 AM To: [email protected] Subject: Import - problems with def file ** Hi Listers Got a new one on me .... I am having some problems moving work from a development server to test servers and am looking for some advice as I have never seen this before .... I have raised an issue with BMC but have no response as yet. I have alos combed through all the manuals, KBs, archvies etc but none of the possible solutions seems to work. I am taking a def file from my dev box (Arserver 6.3 patch 23, Oracle 9.2 on AIX 5.2) and trying to load it to either a cloned box (cloned from this one) as a refresh or back onto itself after this box has been refreshed from the production environment but I am getting the same error in each scenario. The export runs ok but when I try and import (in place) any object, (forms, menus or workflow - makes no difference) I get a message :- "bad value index - filter api: ARERR 402" and the load fails or it loads but the forms then have problems like missing table fields etc There is no clue in any of the logs as to what this is referring. I have cleared the ardb.conf file which did have an entry relating to an old index. I then restarted Remedy and took a new def but get the same result... Has anyone seen this before or can offer any insight into what I should be looking at / for ? Is it a problem with Remedy indexes or with the database somewhere? Is it really an API issue and do I need to repair the installation? All help greatly appreciated. Thanks in advance. Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] _____ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
