We are using Help Desk 5.6/ARS7.1/email 7.1. A ticket was assigned to a Group. Emails were sent to all the members of the group except one. It was sent to the wrong person who is not a member of any Group. The person who did not get the email has a login of btestin. He is a member of the Group in question. I looked in the AR Email Message form and the email went to someone with a very similar account btestins. Now the correct user, btestin has an entry in both the User and SHR:People forms with his correct email address. This other person is not a support person and therefore does not have a record in the User form.
Where does ARS check for email addresses and Group members? I would assume the Group and User forms. How could a non-support person who is not a member of any Group get this email? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
