Rick,
This is a great piece of literature. I wish I had this doc when I went through our implementation! Great work. -Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 02, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Operational Categorizations ** I wish I had published this last year, but better late than never, I suppose. This is a link to a paper I just wrote up on how to set up Operational Categorizations in ITSM 7. Not a procedural manual like BMC provides, but one that actually gives an example of values that one might use, and instructions on how to keep the lists short. I used it once at a customer site, and it seemed to work well. A few others have begun to make use of it as well, so I thought I would formalize it and make it available to anyone who might gain from it. http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861&exte rnalID=3231&fromSearchPage=true <http://developer.bmc.com/jiveProd/entry%21default.jspa?categoryID=861&e xternalID=3231&fromSearchPage=true> Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"