Good morning listers! First off, thank you to those who responded to my question a couple of weeks ago regarding CTI management. Your input was very helpful.
Secondly, I have a Flashboards question which probably has an easy answer which I am overlooking. The environment here is: ARS 7.0.1, Patch 001 Flashboards 7.0.1 ITSM 6 OS: Windows 2003 DB: MSSQL 2000 On the Remedy Support form in the ITSM suite there are several flashboards located on the lower right-hand side. Of particular interest here is the flashboard displaying cases by category. Management here is asking if that flashboard can display cases by Item (easily done by modifying the OOB flashboard variable by changing the Group By from "Category" to "Item"). The issue is that by doing so, with all the Items that we have defined, there would be many bars in the bar graph for each Item, making the flashboard useless. Is there any way that this could be limited to the top 10 Items in use rather than all Items in use? I can do a SQL query which will provide that answer but translating that to a custom flashboard is proving to be difficult, and the powers-that-be here are looking for the graphical representation. I'm curious if I am missing something obvious. Appreciate the help. Joe Joseph Kasell Network Management Integrator Global Telcom Services Navy Federal Credit Union _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
