I heartily second Ben's recommendation to update your ARS (and ITSM and SLM) patches. I believe what your log shows is not actually a BRIE error as such, but an AR Server daemon problem which in turn causes BRIE to give an error (which error amounts to being unable to connect to AR Server - because it had just crashed).
At 2:42:53, you get a malloc() error on a CopyCache call from AR Server. Within a few minutes you can see a mini-dump of information for the AR Server (arserverd) crashing due to a signal 10. With that and the malloc failure, I assume that your machine is out of memory (or that the memory available to the AR Server process is used). What operations were you performing when AR Server crashed? Were you building service targets in SLM or making changes in the Administrator tool? Using "Development Cache Mode" may help with the overall memory footprint of AR Server during those changes. You can also run logging as suggested to analyze what the system is doing when it crashes. Finally, check your configuration as far as how much memory is available to AR Server and monitor the server's memory usage for any problems. It is possible that you may have a memory leak in AR Server (or other Remedy component) which might be addressed by a patch. Hope that helps, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. [EMAIL PROTECTED] www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Thursday, May 08, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BRIE & Malloc Errors ** Pintu, Brie is SLM and Malloc is an out of memory condition. I see from your log that you're on patch 2. I think patching to a later version might work wonders for you. At my last company on a Linux server we had issues with patch 1 & 2, 3 was still problematic but the most stable. Patch 4 was a disaster, probably 5,6 if I was still there would have been the best. Also what patch version is your ITSM apps (if you're using them). I recommend enabling logging for filters, escalations and sqls and examining the logs when such a crash happens. How long are you able to run without issues? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> [EMAIL PROTECTED] 05/08/08 3:37 AM >>> ** Hi All, We are getting BRIE errors please find the arerror.log file details, Thu May 8 02:37:05 2008 BRIE : A user name must be supplied in the control record () ARERR - 149 Thu May 8 0 2008 390600 : Malloc failed on server (ARERR 300) Thu May 8 02:42:53 2008 CopyCache Thu May 8 02:42:53 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu May 8 02:42:53 2008 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Thu May 8 02:42:53 2008 15 Thu May 8 02:44:04 2008 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 8 02:44:04 2008 10 Timestamp: Thu May 08 2008 02:44:04.6607 Thread Id: 122 Version: 7.0.01 patch 002 200704021644 Apr 2 2007 17:25:28 ServerName: nh1a2t01 Database: SQL -- Oracle Hardware: 9000/800 OS: HP-UX B.11.23 RPC Id: 0 RPC Call: 0 RPC Queue: 390635 Protocol Version: 12 Client IP Address: Logging On: SQL Stacks: Out of memory while reading in symbol table of /usr/lib/libc.2 Out of memory while reading in symbol table of /opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1 Out of memory while reading in symbol table of /usr/lib/libpthread.1 ( 0) 0x00523710 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 1) 0x00524510 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 2) 0xc02136e8 [/usr/lib/libc.2] ( 3) 0xcf3a7560 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 4) 0xcf437408 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 5) 0xcf3bf5b8 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 6) 0x005fa85c [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 7) 0x005713f4 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 8) 0x003dd858 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 9) 0x0052e9c0 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (10) 0x006e03e0 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (11) 0x006e0304 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (12) 0xc0094024 [/usr/lib/libpthread.1] (13) 0xc00c4ab4 [/usr/lib/libpthread.1] Thu May 8 02:44:04 2008 BRIE : Cannot establish a network connection to the AR System server (nh1a2t01.test.test.com (0) : RPC: Miscellaneous tl i error - bad flags) ARERR - 90 Thu May 8 02:44:04 2008 BRIE : A user name must be supplied in the control record () ARERR - 149 Please share some thoughts on how to stop BRIE errors Regards, Pintu Mallick ________________________________ Be a better friend, newshound, and know-it-all with Yahoo! 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