When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) I am on a UNIX AR Server and a windows mid tier, so how do I get the ci viewer, download the windows version and pull it out. Also, which version are you talking about upgrading to. I am on CMDB 2.1 now. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, May 09, 2008 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) Kevin, I was at a client site that ran into the same problem and the upgrading the CI Viewer fixed it for them. I would give that a shot if I were you. You can always back out of it. You only have to upgrade the viewer, nothing else. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Friday, May 09, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) I am getting the same error message you are getting and we are on the same environment. I have been working with BMC with this and they said that it is a bug with encryption at least for us. We got the error in the mid tier logs. Are you running AR Encryption on the AR Server? Kevin Begosh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Friday, May 09, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE "The CI Viewer Relationship viewer could not open because the specific root CI does not exist." Does anyone know how to correct this? I get it when I try to run the CI Viewer from the CMDB Console, Browse Information screen. I get it on my workstation. Another gentleman does not and the CI Viewer works as advertised. I get a feeling it's a parameter someplace that I have set wrong. My environment is: Solaris ARS 7.1p2 CMDB 2.1p2 ITSM 7.0.3p7 Mid-Tier 7.1p2 Gordon M. Frank DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
