Hello everyone, In the Incident Management Console for ITSM 7.0, is there a way to view every group's open tickets in the Manager Console view? Currently it looks like you can only view tickets for groups you are a member of using options under Select My Groups or All My Groups.
In the Management Console for ITSM 6.3 you can select "All Open Requests" and "Any" which allows you to see every group's open tickets. Any ideas? Thank you in advance. Regards, Bill __________________________________________________________ Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE Critical Power & Cooling Services Division | BMC Remedy Operations 132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office): 401-789-5735 Ext. 2376 |È(mobile): 401-486-2328 Other must-visit sites include... http://www.datacenteruniversity.com http://www.bladeready.com http://www.gutor.com http://www.netbotz.com http://www.availability.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
