Hmmmm - well then I might recommend that you snoop around some of the filters that fire on Modify from the CTM:People Permission Group form - may be in the range of the CTM:PPG:UpdateGroupList filters. See if you can modify or figure out how to make those fire correctly to reset values in the User form when you perform your update. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Tuesday, May 13, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Admin license removals Aye, I can use an escalation to modify the CTM:People Permission Group entries, but that doesn't seem to affect the User form records -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Tuesday, May 13, 2008 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Admin license removals Dave - not sure if this is correct in your version, but in 7.1.0 you can look for the form called CTM:People Permission Groups You should be able to query on that form where Permission Group = Asset User and then do a modify all to change those to Asset Viewer. I'm guessing that in 7.0.1 it is something similar. Hope this helps. :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Tuesday, May 13, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: Asset Admin license removals Hi all, I've got about a thousand people records that I need to remove the asset admin licenses they were previously assigned, and replace those with Asset Viewers instead. Any pointers greatly appreciated! ;) ARS 7.0.1 p002, ITSM 7.0.1 p003, CMDB 2.0.1 p002, SQL 2K, Win2K3 servers Dave Drake, Remedy Admistrator, Cerner ---------------------------------------------------------------------- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
