You can create Incident Templates that are available for use in the Requester Console (or is that what you're referring to as the "Summaries"?). Those can be associated with CTI and Assignee information. Apart from that, you'll have to customize the app.
Rick On Tue, May 20, 2008 at 3:21 AM, jmchugh <[EMAIL PROTECTED]> wrote: > ITSM 7.0.3 patch 7 > Remedy ARS Server 7.1 patch 2 > MS SQL Server 2005 > Windows 2003 > > Hi, > > When using the Requestor Console and submitting ticket I would like to > be able to Categorise and Assign to a particular goup the resultant > incident. This I would like to achieve by not using the summaries drop > down. > > Has anyone achieved this and if so how did you go about doing this? > > I was thinking of one drop down list of all the deparments. I am not > sure how to proceed from here though. > > Thanks > John > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
