Greetings All, Am trying to create a new change ticket using a change template. The ticket got created successfully . When I now switch to Tasks tab and try closing a task with Status reason as "Success"., I recieve the following error.
"This task (or group) must be activated (from the parent) before it can be changed to the status: Closed Success (ARERR 45093)". The change ticket is freshly created. The Task template is successfully attached to the ticket and I'm seeing the three tasks coming in from the template in Tasks tab. My env : ITSM 7.0 on Solaris and User Tool ( 7.0) on WinXP. Any ideas how to fix this ? Cheers, BnB _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
