You can add field 118 (AD User Auth) to the User form and backfill it
with your domain.  FYI  Users can also put the domain in the
Authentication field on the login and have just their username in the
User Name field when logging in.
 
Field 118 is described in the ConfigGuide-630.pdf manual starting on
page 64
 
Fred

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, May 28, 2008 7:53 AM
To: [email protected]
Subject: LDAP login issue....

First, a BIG THANK YOU to all who responded to my emails for LDAP 
advice. I now have it running - and apparently correctly. However, I
have one more question. Previously, when I entered username and
password into Remedy, a user could log in using just the username 
and password. Now that the LDAP code is working, users now have
to enter their username in the form "domain/username". Since we
only have one login domain, is there any way I can add code to Remedy
that automatically "tacks on" the domain name to the front so that they
only have to type in their username? Thanks for any help, suggestions,
etc. 



 

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