We've run into this as well, and "customized" the menus to fix it. They may have corrected it in a patch, but if so I haven't seen it.
On a side note, you'll notice that the three groups of fields you mentioned appear to have been developed by different people with different standards. That would explain why things work differently. That's why you have names like " CAB Manager ( Change Co-ord )", " ASCHG", and " ChgImp" all representing similar fields. Another annoyance is that on the "Change Manager" field, you can't type a login and hit enter and have it auto-populate everything in the same way Change Assignee does. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Chen Sent: Tuesday, June 03, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.0+ - Inconsistent Menu Data Hi everyone, Has anyone else run into this issue where the menu fields in the out of the box ITSM modules are showing inconsistent data? For example in our Change Management (7.03) module we're seeing different data when selecting the Support Organization menu and Support Group Name menu in the Assignment tab on a new change request: Support Company - we're using "My Company" only. Infrastructure Change Manager - Support Organization is showing 1 organization when there are 3, Support Group Name is showing 11 groups when there are 24 groups. Infrastructure Change Assignee - Support Organization is showing 1 organization when there are 3, Support Group Name is showing 18 groups when there are 24 groups. Infrastructure Change Implementer - Support Organization is showing 3 organizations which is correct, Support Group Name is showing all 24 groups which is correct. Any ideas? Thanks in advance. ARS 7.1, ITSM 7.03, Patch 002, Oracle 102g, Windows NT 5.2 Regards, Bill __________________________________________________________ Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE Critical Power & Cooling Services Division | BMC Remedy Operations 132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office): 401-789-5735 Ext. 2376 |È(mobile): 401-486-2328 Other must-visit sites include... http://www.datacenteruniversity.com http://www.bladeready.com http://www.gutor.com http://www.netbotz.com http://www.availability.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
