what version of mid-tier you have installed? I had this problem and I installed 7.1 Patch 2 and then exception error went away.
Thanks, Wirasat On 6/4/08, Foy, Nathan <[EMAIL PROTECTED]> wrote: > > ** > > We started receiving this error today when accessing the mid-tier: > > > > Caught Exception: 'mHaveVisualCharacteristics' is null or not > an object > > > > This error only pops up when accessing the Home Page and the Applications > List field does not populate. All other forms are fine. In troubleshooting > this, I removed the Applications List field, flushed the cache, and reload > the Home Page. Still received the exception error. > > > > If I change the entry point to some other form, I can login and access that > form with no problems. The issue is centered around the Home Page. > > > > I can access the Home Page and all other forms just fine via the client. > > > > Any ideas? > > > > ARS 7.1.00 > > ITSM 7.0 > > Win2003 OS > > SQL Server 2005 > > > > *Nathan Foy* > Senior Remedy Administrator > > The ServiceMaster Company, Inc > 889 Ridge Lake Blvd, C2-1150 > Memphis, TN 38120 > Tel: (901) 597-7744 > Fax: (901) 597-9995 > > > > CONFIDENTIALITY NOTICE: > The information contained in this e-mail, including any attachment(s), > is confidential information that may be privileged and exempt from > disclosure under applicable law. If the reader of this message is not > the intended recipient, or if you received this message in error, then > any direct or indirect disclosure, distribution or copying of this > message is strictly prohibited. If you have received this message in > error, please notify the ServiceMaster Help Desk immediately by calling > (866) 597-4321 and by sending a return e-mail; delete this message; and > destroy all copies, including attachments. > > Thank you. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
