Hi All, Has anyone else run into an issue where they are unable to assign a problem manager to a problem investigation without turning on the assignment engine for the problem management module?
For example, I have the following mappings in the Assignment Configuration for Problem Management Event: Problem - Manager Status: Enabled Support Company: My Company Support Organization: INFRA & OPS Assignment Group: Problem Managers NAM Available Systems: Problem Management Note: There are 4 group members in Problem Managers NAM which all have the Problem Manager functional role. Event: General (for Problem Assignee) Status: Enabled Support Company: My Company Support Organization: INFRA & OPS Assignment Group: Problem Managers NAM Available Systems: Problem Management Note: There are 4 group members in Problem Management NAM which all have the Problem Manager functional role. When I go to create a new problem investigation with the appropriate fields filled out and save the ticket I keep getting the following error: "No groups are found using automated routing. You must select a group manually." and the Support Company, Support Organization, and Assignment Group fields under Problem Manager Assignment are all greyed out. If I have the assignment engine turned on (set to round robin) everything works fine however we will not be using the assignment engine for any of the ITSM modules. Any ideas if I'm missing something? Thanks in advance. ARS 7.1, ITSM 7.03, Patch 002, Oracle 102g, Windows NT 5.2 Regards, Bill __________________________________________________________ Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE Critical Power & Cooling Services Division | BMC Remedy Operations 132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office): 401-789-5735 Ext. 2376 |È(mobile): 401-486-2328 Other must-visit sites include... http://www.datacenteruniversity.com http://www.bladeready.com http://www.gutor.com http://www.netbotz.com http://www.availability.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
