Barring any development, Business Hours for a group are not taken into account for group assignment. And yes, it will be assigned to this group - as long as it would have normally been assigned to this group within normal support hours. In the Incident Log however, while the 'Actual Duration' will continue to tick away, the 'Business Hours Duration' won't begin until the next start time defined for the group.
Greg -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Thursday, June 05, 2008 6:06 AM To: arslist@ARSLIST.ORG Subject: Business Hours for ITSM 7.0 Assignment Is Business Hours configured for a Support group taken into account for Group Assignments? Suppose for Group1 I have configured the Monday timings as 9:00 AM to 6:00 PM. Will a ticket created at 8:00 PM on Monday be assigned to this group? -- View this message in context: http://www.nabble.com/Business-Hours-for-ITSM-7.0-Assignment-tp17669368p17669368.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
