Attachments for Incident 7.X seem to be handled in the Work Info form (or in this case HPD:Worklog). There actually arent any attachment fields on HPD:Help Desk so the workflow from HPD:IncidentInterface_Create would have to be pushing to that form with the attachment and the summary that you are using for the Incident so that the Work Info record can be created.
We actually are not using this IncidentInterface_Create form for our Email ticket submits to AR System Email Messages so we havent noticed any issues on our end but the fact that Incident 7.0 stores it separate from the ticket may be the confusing part. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, June 11, 2008 1:21 PM To: arslist@ARSLIST.ORG Subject: Pushing Attachments ** I've built some custom workflow that pushes incoming e-mail from the AR System E-mail Messages form to a staging form and then to HPD:IncidentInterface_Create. I successfully pushed the attachment field to the staging form and have a filter set up to push it to the IncidentInterface_Create form, however, the attachments are making it into Incident Management. I can see the field z2AF_Act_Attachment_1 does have the correct attachment in it when I look at the IncidentInterface_Create form, but it doesn't seem to want to push it out of there. Is there anything special I need to do to get that field to push out or is there a problem with the IncidentInterface_Create workflow? Thanks, Matt ARS & ITSM, 7.01 p003, Windows Server '03, SQL Server '05 Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
