Finally solved the mystery - in case anyone ever experiences this - on the Remedy client - apparently whoever configured the server had the development server pointing towards the Reporting Server in Productions. So whenever I clicked the report - it was not opening. Tools, Options/ Advanced Tab.
-----Original Message----- From: strauss <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thu, 12 Jun 2008 7:58 am Subject: Re: 911: ITSM 7.x and Reporting ** Were either of the reports I sent you able to be run on your server? They were modified from OOTB reports in Crystal Reports Professional XI version 11.0.0.1282. Given Business Objects/Crystal Reports track record on backwards compatibility (similar to java – lousy), I would have no expectation that CR XI R2 or R3 reports would work if the CRXI executables installed with the User Tool are not at those levels. The only problem I can think of with the reports that I sent you would be if the helpdesk manager (who does our custom reporting) added any of our custom fields to the detail by date report… you would not have those fields on your Incident form. ODBC is configured as installed by the User Tool, with all entries but the Data Source Name blank. You should make sure that there is nothing set in the ODBC driver except Data Source Name on the machine that you are editing your reports on. We do set the FQDN of the report server and its TCP port as well as ODBC Use Underscores = Yes in ALL of our default AR System User Preferences records, which all users have, so anyone logging in to our system will have the correct entries available to the ODBC driver when running the reports. Still casting about for something that might help… Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Wednesday, June 11, 2008 3:58 PM To: arslist@ARSLIST.ORG Subject: 911: ITSM 7.x and Reporting ** Hello, Its been a long while that I have been chiseling away at this mystery. I can not figure out why this report is not executing in ITSM 7.x. We are going live and I have all these reports from Crystal XI, that are not opening in Remedy. Remedy says this is a "customization" so no help. Even when we tried to copy the OOB reports into a new record, the new copies did not open when we select "Run Report" button. Only the original OOB reports run. I built an open window action AL, and the Report still does not run. There is no qualification for the report to pass thru the parameter. Does anyone have an idea why the reports are not opening? There were 3 steps: 1. Add .rpt as attachment to Report Form 2. Fill in Category info in Report Form 3. Click Run Report button Am I missing a step? Get the Moviefone Toolbar. Showtimes, theaters, movie news, & more! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
